Return Policy


Return Policy of MR. Refurb

When you make a purchase via, you have a cooling-off period of 14 days. This period starts the day after you receive your order. During this period, you as the buyer have the right to cancel the purchase without stating a reason, provided you meet our return conditions as described below.

Business customers, unfortunately, cannot exercise the right of withdrawal.


Return requests must be reported to us within the 14-day cooling-off period after receiving your order. Follow the return process as described below for this. During the cooling-off period, handle the product and packaging with care. You may only unpack or use the product to the extent necessary to determine whether you wish to keep it. Additional options taken fall outside the scope of returns, and related costs will be deducted from the refundable amount. The purchase amount including shipping costs (order) will be refunded by MR. Refurb. The shipping costs for the return shipment are borne by the buyer. Returns can only be made after prior approval by MR. Refurb. When returning your purchase, clearly mention the return number on the shipping documents. Returns without a valid and clearly indicated return number will not be accepted. The risk and proof of shipping lie with the buyer. The buyer is responsible for all returned products. Products must be returned to MR. Refurb complete with all included accessories (such as cables, packaging materials, etc.) in their original condition and packaging. MR. Refurb reserves the right to charge costs if a product or accessories are damaged due to use. It is not possible to exchange a product for another product via the return process. For an exchange, you can place a new order on

Returns that do not meet the above conditions will not be accepted.

Return Process / [Submit Return]

  1. Submit your return request via our Contact Form within 14 days of receiving your order.
  2. Upon receiving a return request, we will evaluate it.
  3. After approval, return the product complete with all included accessories in its original and undamaged packaging. We cannot accept incomplete, damaged, or described shipments.
  4. We DO NOT provide return labels. The customer sends back the package, indicating the order number, to our address: Kanaalstraat 223, 3531 CH Utrecht.
  5. Keep the shipping receipt from the carrier until you receive a confirmation message that we have received your return, so you can prove that you returned the order.
  6. Once we receive the return, we will send you a confirmation email.
  7. If the products are received in good condition, you will receive the refund within 14 days from the moment you indicated your wish to return.


Refunds are made to the bank account (for payments via iDeal) used for the original order to prevent any fraud with refunds.